Shipping & Returns

Shipping

We attempt to ship orders within 24-48 hours (excluding weekends, holidays and holiday observance days.) Please note that during certain high volume times (promotions, holiday seasons, etc) it may take us an additional 24-48 hours (excluding weekends, holiday and holiday observance days) to process and ship your order.

We absolutely make every effort to ship your order as quickly as possible. Although we work very hard to keep our inventory up to date and accurate, there are times where discrepancies are discovered or the condition of a product doesn’t meet our standards which could cause a delay in completing your order. We also make every effort to contact you with any issues that might delay your order.

Other factors that may delay your order are severe weather or other emergency situations, issues with billing and shipping address’ not matching what is on file with the payment used, and security flags received from the bank or credit card company requiring us to confirm information before completing the shipment.

We want to give you the best possible shopping experience and we know processing and transit time is a big part of that so we are constantly reviewing and updating our process to make it better and quicker in regards to getting orders shipped and delivered.

 

USA

Method Cost Expected Arrival

Free Shipping (orders $100+) Free 5-7 business days (continental U.S.)

Standard Shipping (less than $50) $8.50 5-7 business days (continental U.S.)

Standard Shipping ($50- $100) $10.00 5-7 business days (continental U.S.)

Expedited Shipping $ 20.00 2-4 business days (continental U.S.)

 

CANADA

Method Cost Expected Arrival

Free Shipping (orders $250+) Free 2-4 weeks

Standard Shipping $ 35.00 2-4 weeks

 

*Please allow up to 72 hours for your order to be processed before shipment. Note, 2nd day express shipping methods account for transit time only, not including the order processing period.

Please note we do not ship to PO Boxes for orders over $150.00, as signature is required.

**Ostens is committed to and taking CDC-recommended steps in our corporate office and manufacturing facilities.  These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers.

***Our teams are working overtime to produce and ship the top-quality Ostens USA products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping many of which are imposed by our delivery partners, including and not limited to UPS, USPS, FedEx and DHL. Please check with your carrier for accurate delivery information so that we can collectively get through this extraordinary time.

For more information or if you require assistance please do not hesitate to email us at hello-us@ostens.com.

Returns Policy

We hope you are pleased with your purchase however for whatever reason the product is not suitable please email us at hello-us@ostens.com within 14 days to arrange a return (this does not affect your statutory rights).

Please note that products must be returned within a resalable condition, in their original packaging, sealed and unused. We cannot accept products that have been tampered with.

We will endeavour to provide a full refund upon receipt of the returned product and will credit your original method of payment.

We kindly ask that you retain proof of posting until you have received your refund.